If you can't find the answer to your question, please get in touch. We are happy to assist you.
Select a category:
We work with a one-off setup fee for the configuration, styling and launch of the website in combination with a recurring subscription fee for the hosting, licences of template and Hotel CMS and unlimited service and support.
After contacting us we can provide you with an agreement based on the size of your hotel and your specific requirements and add-ons. If you sign this agreement and send it back to us, we will get started as soon as possible.
You will receive separate invoices for the setup (one-off) and subscription (per quarter). Payments can be transferred to our bank account or we can arrange a SEPA mandate for recurring payments.
Yes, if you have any questions about your website or the Hotel CMS, you can contact us via [email protected] or phone. We are happy to assist you and we will not charge anything for our support.
All Porter websites are equipped with a variety of modules. The following modules are included as a standard:
We offer a couple of optional modules that might be useful for your hotel. Please find an overview below:
Our minimum subscription period is 12 months. After the first year you can cancel your subscription at the end of the term with a notice period of two months.
No, subscriptions will be renewed automatically for the period of twelve months.
We do not offer refunds on amounts that are already paid.
After the first 12 months of your subscription, you can change to another template. Please note that a new minimum period of 12 months in combination with our setup fee is applicable after the launch of the revised website.
In every website and Hotel CMS configuration, three languages of choice are configured as a standard. Do you prefer more languages? Please let us know. An additional fee per extra language will be applicable.
Yes, Porter clients do preferably own their own domain name. We will assist you with the change of the (DNS) settings of your domain in order to get your new website live.
No, together with our Hotel CMS platform, every Porter website is hosted on our fast and secure servers. In order to guarantee a safe and high performing website, we do not offer the possibility to host a Porter website elsewhere.
The design and setup procedure typically takes six weeks from signing to website launch. If desired, this procedure can be shortened. Get in touch to discuss the possibilities.
In order to get started we require the following files and information:
Files can be send via becurious.wetransfer.com, please send information to: [email protected].
More information about the process of getting your hotel website designed, developed and launched can be found here.
Our hotel clients are responsible for all website contents, including texts, translations and images. Do you need assistance? Please let us know, together with various partners, we offer additional services in terms of copywriting, hotel photography and translation services.
You can load the initial website content yourself via the Hotel CMS. Do you have everything in place (for instance on your current website or in a document (per language)), then we are happy to assist you.
As a standard we will configure the websites and the hotel CMS in one main language and two additional languages. You can decide whether the website should go live in only the main language or in all four languages. If you decide to add extra languages in a later stadium, please let us know. We will configure the website and languages accordingly. Please note that an additional fee may be applicable.
We have the possibility to configure your website in every language possible.
No, however we do work with a fair use policy.
Yes, we take the privacy of the visitors of Porter websites very seriously. In general we do not store any personal data on our servers. Our services are secure and the connections are encrypted. We offer data processors agreements to our clients and our servers our hosted in save and secured locations in the Netherlands.
We are independent of booking engine providers. This means that hotels can decide which booking engine should be connected to their website. We do have years of experience in the integration of booking engines from providers like Synxis, Travelclick, MEWS and Siteminder. For each provider we have scripts that make the connection between the website and booking engine as seamless as possible. Do you have any questions about the integration of booking engines within the website, please feel free to get in touch.
Yes, all connections are encrypted and secured via a certificate of Let’s Encrypt. More information regarding Let’s encrypt.
Yes, if you want to use your own certificate (for instance an extended validation certificate), you can get in touch with our support department. We will take care of the implementation.
Yes, video’s that are hosted on platforms like youtube and vimeo can easily be integrated. Please contact our support department for more information.
Yes, we allow a multiple of tools and widget as long as they are save and do not mess up the performance of the website. Please contact our support department for more information.
Yes, as a standard we will integrate the tracking scripts of Google Analytics into the website. Please make sure we are added as a user with admin rights in order to carry out the implementation successfully. If you don’t have a Google Analytics account yet, or if you prefer a new one, please let us know. We will take care of the setup and give you access to the account when the website is launched.
Yes, in our opinion it’s crucial to measure the performance of the website in terms of conversion. In order to track the conversion rate of your website in terms of reservations, e-commerce tracking should be enabled and activated. This is possible with most of the booking engine providers we work with.
Yes, you can provide us the tracking scripts and we will take care of the implementation.
Yes, as a standard we will activate and authenticate Google Search Console upon the launch of the website. Please contact our support department if you want access to the Search Console for your website.
Yes, please contact our support department to get access to Google Tag manager for your website. Note that we do not offer publish rights as we need to be sure external scripts and widgets are valid, safe and do not mess up the loading time or performance of the website.
We offer an optional module called ‘Conversion Triggers’. The triggers consist of smart notifications which will entice website visitors to make a reservation or to fulfil another target like newsletter subscription or banqueting inquiry. Please contact our sales team for more information.
Currently you can use the Hotel CMS in English or Dutch. Do you want to work within the Hotel CMS in your own language? Please let us know, we will try to implement the suggested language shortly.
A Content Management System can be used to manage the contents of a website. Porter offers a specialised Hotel Content Management System that is designed and developed for hoteliers. This system gives hoteliers the possibility to manage all multilingual website contents via one easy-to-use system.
No, we have no limit in users of the CMS for your hotel. Get in touch with us in order to add new users, change user rights or remove users.
Your username is your email address. If you forgot your password you can request a new one via this page.
Yes, all multilingual website contents including pages, packages, images, room types, etc. can be managed easily.
Yes, you can connect your CMS profile to your Google Account. If a Google Analytics account is associated with your Google Account, you will able to select this via the settings. After successfully connecting these accounts, you will be able to get insights in your websites’ performance on the dashboard of the Hotel CMS.
No, all images that are loaded into the dedicated areas within the website only need to be added for the main language. The images will automatically be used for the other language versions.
Yes, if you want to set a redirects from a certain location on your domain to a page within your website, you will be able to do this yourself via the ‘Redirects’ option under ‘Settings’.
We offer the possibility to optimise images in a perfect ratio between size and quality for use within the website. When you upload an image, select an area to use, you can check ‘Optimise image’. If you process the image it will be optimised automatically.
During the setup phase of the website we will give an online training in the use of the Hotel CMS. When there are new CMS users who require a short training, please get in touch with us. The trainings in the use of the Hotel CMS are always included so no additional fee is applicable.
Per page or item you can set the file name, meta title, meta description and meta robots settings. On website level you can set a fixed part of the meta title. For other SEO settings and optimisations you can contact our online marketing department.
No, we offer a Hotel CMS which enables you to manage the multilingual website content. Style items like the logo, fonts and colours are managed by us. If you require any change of these items, please contact our support department. Style changes are normally carried out within the service and support agreement, so no additional costs are applicable.
As a user you will have Hotel CMS access. You will receive an email with the login credentials when we get started. For any questions regarding your account, or user rights in general, you can contact our support department ([email protected]).
No, we consider e-mail as a crucial communication method for hotels. Therefore we advise hotels to use specialised email services like Office365 or Google Suite.
As a standard we configure SEO settings for the most important pages within your website. Also you will receive a free SEO training after the launch of your website. If you want us to further optimise your website for an improved indexation within the search engine, we offer additional services.
Yes, we provide various optional online marketing services like Search Engine Advertising, Search Engine optimisation, Content Creation, Email Marketing, Social Media Marketing and Conversion optimisation. Please get in touch with us for more information.
Currently service and support is offered in English and Dutch. We are looking for new colleagues who will be able to offer support in other languages.
The hosting of your website is carried out on our servers which are hosted and provided by a specialist hosting provider, based in the Netherlands. If you require more information about the hosting or server specifics, please contact our support team.
Yes, prior to the launch of your website a GDPR processing agreement will be send to you.
We have a 24/7 emergency line for website outages. When a reboot of our servers is required we will inform you accordingly via the dashboard of the Hotel CMS. If there is no reboot or necessary downtime planned, please call us at the number provided.
With the stylish Paris design, Porter offers hotels an effective new solution for online success.Read more